Policies

Service policies

These terms govern every engagement — document projects, coaching, interview preparation and job-connection support. Last updated 2 September 2026.

1. Engagement & Scope

Every project starts with a written brief confirming the service, deliverables, price and deadline. Work begins only after you approve that brief.
Scope is fixed to the agreed deliverables. Additional documents, extra target roles or new formats are quoted separately as a fresh brief.
Coaching, interview preparation and job-connection engagements are booked as scheduled sessions or a stated cadence, not open-ended availability.

Standard turnaround is 2–5 working days from receipt of full information and payment, depending on the service scope.
Fast delivery within 24–48 hours is available where capacity allows and carries a surcharge quoted in your brief.
Delays caused by missing information, unanswered questions or late document uploads extend the deadline by the same number of days.
All documents are delivered by email in editable (DOCX) and print-ready (PDF) format.

Written documents include two revision rounds within 14 days of delivery, consolidated into a single set of comments per round.
Revisions cover refinement of the agreed scope — wording, emphasis, ordering and formatting.
A change of target role, industry or career direction after delivery is a new project, not a revision.
After 14 days, further edits are billed at the applicable hourly rate.

Document projects require 60% upfront and 40% on delivery of the final files. Sessions are paid in full at booking.
Prices are quoted per project in the written brief and are inclusive of the revisions stated above.
Final files are released once the balance clears. Drafts shared before final payment remain proprietary until then.

Cancel before drafting starts and the deposit is refunded in full, less any transfer charges.
Cancel after drafting starts and the deposit covers work completed to date; the balance is waived.
No refund is issued after final files are delivered, since the work is bespoke and cannot be resold.
Coaching and interview sessions may be rescheduled once with at least 24 hours' notice; later cancellations are charged in full.
We do not guarantee job offers, interviews or salary outcomes, and refunds are not tied to hiring decisions made by third parties.

All information you supply — dates, titles, qualifications, metrics and references — must be accurate and verifiable.
We will not write claims we are asked to fabricate, exaggerate beyond the evidence, or credentials you do not hold.
You are responsible for final review before submitting any document to an employer.

Your documents, employer names, salary details and career plans are treated as strictly confidential and are never shared with third parties.
Sample work and reviews are published only with explicit written permission, and names are anonymised on request.
Files are stored securely and permanently deleted 12 months after project completion unless you ask us to retain them for future updates.

We collect only the personal data needed to deliver the service: contact details, career history and the documents you send.
Data is never sold, rented or used for advertising. Enquiry details are used solely to respond to and deliver your project.
You may request a copy of your data or its deletion at any time by emailing hello@yusufcareerhelp.com.
Where roles are shared with recruiters or employers on your behalf, this happens only with your case-by-case consent.

On final payment, full ownership of the delivered documents transfers to you for unlimited personal use.
Underlying frameworks, templates, checklists and methodology remain our intellectual property and may not be resold or redistributed.

We reserve the right to decline or end an engagement involving falsified credentials, abusive conduct or unlawful requests, refunding any unearned fees.
Communication is by email and scheduled calls during stated working hours. Urgent matters outside those hours are handled on a best-effort basis.

Questions about any clause? Email hello@yusufcareerhelp.com before you book and we'll clarify it in writing.